Reminder to all Residents:
Residents are reminded that they are prohibited from using nails, tacks, hooks, spikes, tape or any other materials to hang pictures, posters and other materials on the walls in their rooms. See the section below concerning assessment costs for using such items. Please read the policy to read more....
Download an instruction sheet for completing your Room Inventory Form.
Facilities Management maintains the University's buildings. If you experience a maintenance problem with your residence room or apartment, you report the problem at the Loyola Residence Desk, either in person or by phone at 902.420.5591. The Loyola Residence Desk will submit a work order to Facilities Management.
If you are not satisfied with the quality of service, please report this to the Manager, Residence Services by phone 902.496.8734 or by email. For more information please visit the .
Keying In and Letting Residents into Their Own Rooms
In the first and second instances, residents will be let into their apartment without charge, but on all subsequent occasions residents will be charged a $25 fee. The Assistant Director, Residence Services controls this practice. Non-residents/residents are not permitted access to another resident's room. Approval is required by the Director, Housing & Conference Services and/or designate for any exceptions.
Upon taking occupancy of a Family & Graduate Housing (FGH) apartment, the occupants will be issued with one apartment security key and one mailbox key. If the occupants can justify the need (for example: extra keys for dependents above the age of 10), extra apartment door keys may be issued. Please make requests for extra keys to the Housing & Residence at residence.housing@smu.ca
Lost keys / key sets and access cards will be replaced at a cost.
When a key is reported lost or stolen, the apartment or room lock will be changed within two hours as a matter of policy and not at the discretion of the tenant. A fee of is charged for this service in addition to the cost of replacing the lost/stolen keys.
The University's custodial staff maintains all stair areas, common hallways, and the general cleaning of all floor lounges and shared bathrooms (with the exception of apartment units in Rice Residence and the Senior Apartments in Vanier and Loyola residences, which are self-contained).
Residents are responsible for their own rooms, and in the suites the occupants are responsible for the day-to-day tidiness of the apartment common spaces, kitchen, and bathroom.
There are two card-operated Laundry Rooms in the residence complex:
One is located on the 2nd floor of Loyola Residence; the other is in Henn Alley on the ground level close to the Rice Residence.
The University is not responsible for damages to, or loss of, personal items no matter how caused.
In order to load money onto a laundry card, the terminal across from the Loyola Residence Desk must be used. Money can only be loaded onto the laundry card by debit or credit card. There is a $5 minimum and $20 maximum on amounts to be loaded. There is no refund for laundry cards with balances returned upon check out.
MAILING ADDRESSES
The mailing address for students in all three residences is:
Full Name
Room #, Residence / Building Name
Saint Mary's University
923 Robie Street
Halifax, NS B3H 3C3
Individuals must ensure that mail is properly addressed. Improperly or incorrectly addressed mail, including mail addressed to individuals not currently listed as living in residence, will be returned to sender.
PICKING UP MAIL
Residence mailboxes are located in Henn Alley.
Letters will be placed in residence mailboxes that correspond to an individual’s room number and can be picked up at any time.
Parcels will be available for pick-up at the Loyola Residence Desk. Pick up timeframes are included in notification correspondence.
CONTACT INFORMATION
Questions and concerns related to residence mail should be directed to Residence.Mailroom@smu.ca via email.
MAIL HOLDS & ALTERNATE MAIL PICK-UP
Before checking out of residence, individuals should make sure they have provided a forwarding mail address to anyone who needs it and / or redirected mail and parcels appropriately.
Information and forms related to holding mail for former residents can be found in Mail section of the Residence Resources page of our website.
Information and forms related to designating an alternate individual to pick up mail for a resident can be found in the Mail section of the Residence Resources page of our website.
NOTIFICATION & REMINDERS
Upon receipt of a Canada Post or courier parcel or letter, Residence Services will notify the intended via their institutional email account, or any other email on file (for family members in FGH).
Reminder emails will be sent for accepted parcels only and not for letters.
First notification will be sent at the time of receipt. A first reminder will be sent if the parcel remains unclaimed after one week (in Week 2). A second reminder will be sent if the parcel remains unclaimed after two weeks (in Week 2). A final notice will be sent in the third week after initial delivery (in Week 3). The Week 3 notice will clearly state that failure to retrieve the parcel will result in removal from Residence Services custody.
Final Pickup Deadline: Students must pick up their parcel no later than the end of the fourth week from the original delivery date.
UNCLAIMED PARCELS & LETTERS
Parcels left unclaimed after four weeks will be returned to sender or disposed of, as noted below:
Return to Sender: Where permitted under the courier’s policies, Residence Services will arrange for unclaimed parcels to be returned to sender using the original delivery service.
Disposal: If the courier does not allow returns, or if return to sender is not feasible (due to insufficient sender information, etc.), unclaimed parcels and contents will be disposed of by Residence Services in accordance with Housing & Conference Service procedures.
Letters left unclaimed after the University Academic Year (September – April) will be returned to sender.
AMAZON ORDERS
Amazon orders should be shipped to the Amazon Hub Locker location here on the Saint Mary’s campus. Our Amazon Hub Locker (code name Waterfall on the Amazon website) is located by the Rice Residence Entrance on Gorsebrook Avenue. This shipping option is available when checking out with Amazon.
COURIERS & DELIVERY SERVICES
The address to provide for couriers and delivery services is:
5907 Gorsebrook Avenue
Halifax, NS B3H 1G3
Retail purchases made via same day delivery apps (Uber Eats, Door Dash, store apps, etc) will not be accepted by / held by Housing & Conference Services / Residence Services. Residents are responsible for tracking their purchase via the delivery app and must collect their package directly from the courier or delivery service.
RESPONSIBILITY & LIABILITY
Students are responsible for collecting parcel in a timely manner. Residence Services is not responsible for loss, damage, or disposal of items not claimed within the above H&CS determined timeframe(s).
TRACKING YOUR MAIL
Mail is delivered to the University’s central mailroom before it is subsequently delivered to residence. As such, even if a parcel is listed as having arrived on campus according to a tracking number, it may not be available via Residence Services for 1-2 business days.
Room Numbers
Housing & Conference Services does not provide the room numbers of residents to persons making inquiries (except to University officials). It is the resident's responsibility to provide their room number to friends and family members.
Internet Services & Cable TV
Students have access to the campus computer network and WIFI. Computers are not provided.
There are flat screen televisions in each of the common lounges. Basic cable service is provided in all lounges in Vanier and Loyola North.
Visit our page on . Questions or concerns with campus computer network should be directed to the EIT Help Desk at 902-496-8111.
Please refer to Facilities’ Management’s information regarding parking and permits here on their Parking page.